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Job title: Communications Officer/Caseworker
Location: Wirral
Salary: In line with IPSA pay scales - £21,529 - £32,022
Length of contract: Permanent

Job details
Margaret Greenwood MP is looking for a Communications Officer/Caseworker to join her busy constituency office.

The successful applicant will be an enthusiastic and conscientious individual with excellent written and verbal communications skills, a high level of literacy and attention to detail, experience of problem-solving and a good understanding of the current political situation, including a commitment to Labour values. They will also have a good understanding of social media and the ability to generate content.

Key responsibilities:
• Assist surgeries and other meetings and follow up as appropriate
• Attend constituency meetings as appropriate
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
• Deal with large numbers of queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face
• Draft responses to constituents 
• Ensure all enquiries are dealt with in a timely manner
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Analyse patterns of enquiries and produce reports 
• Monitor and update the MP’s social media and online presence
• Produce online graphics and video content, as well as publicising surgeries and news alerts etc.
• Follow up on social media queries and comments
• Monitor media coverage, liaise with media, prepare press releases as required 
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally

Skills required:
• Excellent written and verbal communication skills
• Good interpersonal skills and the ability to handle challenging situations
• Ability to work unsupervised, but as part of the team
• Proficient use of Microsoft Office including Word, Excel, Outlook and social media
• Ability to edit video and graphics, or aptitude to learn how to do so
• Ability to prioritise heavy workload in a busy environment and meet deadlines
• Ability to liaise effectively with Members of Parliament, constituents, external organisations and local media

Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO). See Members’ Staff Verification Office (MSVO) page for further info. MPs generally pay staff in accordance with IPSA guidelines.

Closing Date: 6 February 2022

Interview/Start Dates
Interviews will be held on Friday 4 March 2022 online. 

Application Details
Applicants should email a covering letter (of no more than one side of A4) along with their CV to margaret.greenwood.mp@parliament.uk