Award for local retirement housing scheme manager

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11 Oct 2018
The manager of a local retirement housing scheme has been presented with a WOW customer service award.

Paul Parsons – who is the Development Manager at Sandbanks in Hoylake – was presented with the award by Wirral West MP Margaret Greenwood at an event last week.

The WOW Awards is an organisation which recognises outstanding customer service based purely on customer nominations. It exists to empower customers with a formal way of saying ‘thank you’ when they have received great service.

A statement, prepared by residents at Sandbanks who nominated Paul for the award, said:

“Paul’s management, social and communication skills are excellent; he has upgraded the lounge furniture, and has introduced a range of weekly activities.

“The garden appearance has improved and with the new garden furniture is more inviting for residents to enjoy making the most of summer.

“Paul is highly respected by all residents and visitors. He is prepared to help residents at any time. His dedication to his duties is consistently over and above that which can be reasonably expected of a Development Manager.”   

Margaret Greenwood added:

“I would like to congratulate Paul on receiving his award.

“It is clear to see how well thought of he is by residents at Sandbanks and what a good job he does there.”

Receiving the award, Mr Parsons said:   

“It was a real privilege to receive this award and I would like to thank Margaret Greenwood for finding time in her busy schedule to come to Sandbanks and present the award.

“I have been at Sandbanks for nearly two years now and have really enjoyed my time here. The residents are a joy to work for and I feel that we work more as a community developing this site for the benefit of all who live there, me included.

“I want to thank them all for this award and let them know that I really do appreciate it.”